Charleston Police Department joins Consolidated Dispatch - WCBD-TV: News, Weather, and Sports for Charleston, SC

Charleston PD joins consolidated 911 dispatch, chief not concerned over recent investigation

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Charleston County, SC -

The Charleston Police Department joined the Charleston County Consolidated Dispatch Tuesday morning and have already taken around 2,100 calls. This comes just months after the sheriff's department investigation into 911 call center.

Charleston will make up around one third of the total call volume. To make up for the increase in calls, officials hired 27 new employees. 17 of those new hires were previous City of Charleston dispatchers.
 
Charleston Chief of Police, Greg Mullen, says he is relieved that some of the former Charleston dispatchers have joined the staff. He says they have relationships with his officers and know the areas around the city.

In September, the Charleston County Sheriff's office (CCSO) investigated the Charleston County Consolidated 911 Center's handling of calls for service.

According to officials, the investigation began after a man called the dispatch center on August 25 to report a burglary in progress. After calling two times, officials say officers never showed up to his home in Mt. Pleasant.

Shortly after the investigation began, officials learned one employee is at the center of the problem. That employee was a call-taker at the center. After taking a call, her role is to alert dispatchers to send out emergency responders.

Officials say that didn't happen. According to officials, that person is no longer "actively working" for the center. 

This investigation by the Sheriff's Office comes on the heels of a News 2 Investigation that aired at the end of July, Charleston County 911 Center Director Jim Lake, said, the center is not required to answer every call that comes into call takers.


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