Call Collett: Homeowners shouldn’t expect to receive their mail daily

Call Collett

Johns Island, SC – Homeowners on Johns Island say their mail comes at odd hours or not at all. One neighbor said after moving to a new home on Johns Island it took two months to get mail at their new address.

“It’s amazing to me,” Chris Bernstein told News 2’s Rebecca Collett. “It’s frustrating. My water bill was eight days late.”

Plus she says the Post Office closes for an hour and a half at lunch and only opens for an hour on Saturdays. She worries trouble with her mail will get worse with more development.

“The issue is inefficacy,” Bernstein said. “We are getting the service we’re getting now. What happens when the 1,000 homes are built right next door?”

Since 2010, Charleston County approved 1,199 new homes on Johns Island.  Hundreds of homes are still in the works.

The United States Postal Services told News 2 they employ 44 people to handle 22 routes on Johns Island, but USPS denied our request for information about previous years routes and staffing or plans to adjust routes and staffing as the community grows. In a Freedom of Information request appeal, the organization wrote they were protecting trade secrets.

USPS sent a statement reading in part:

“We are very concerned about mail delays and ask that our customers report repeated incidents.  Isolated instances of delays usually indicate systemic deficiencies that we can locate and correct.”

In a letter to Lindsey Graham obtained by News 2, USPS wrote the hours have been in place for years,  and if the needs of the community change the hours can change too.

Mail could be delayed because of staffing issues, mechanical problems, or based on the volume of mail. Customer shouldn’t expect to received their mail daily, according to the letter.

Some neighbors told News 2 the issues they experience aren’t that bad, but for Bernstein, it’s frustrating.

To report issues with your mail delivery:

Call 1-800-ASK-USPS (1-800-275-8777)

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