Call Collett: Kitchen cabinet fiasco

Call Collett

Imagine living without a functional kitchen for six months.  That’s the reality for one Lowcountry mom, Hilary Evans.  She bought new cabinets from Lowe’s in October, and she paid $12, 000 for them.  More than six months later, she still hasn’t received them. She tried to get resolution with the store, but has been unsuccessful.

“It’s like a bad joke,” Evans explained to Count on 2 investigator, Rebecca Collett.

Hillary Evans documented the problems when the cabinets arrived

On a tour of her new home, Evans showed News 2 where the cabinets should go. Instead, parts of the cabinets she paid for are sitting in her living room.  The others are still in production.  When she got her initial order, she noticed problems and sent back damaged cabinets.  A second batch was delivered a month later with even more issues.  The cabinets were dinged and chipped.  

“I was supposed to get the third set back on January 22,” she explained.

But in emails with the Lowe’s representative handling her order, she learned those had flaws too.

Right now, there’s no definitive date on getting the final cabinets.  

In a statement to News 2, a Lowe’s spokesman said the company is “finalizing the delivery schedule for the last remaining cabinets.”  The spokesman added, “We are doing everything we can to expedite the remaining items.”  

Part of the damage to the cabinets happened in shipping, an issue Lowe’s said they are working to remedy.  Some of the issues are happening at the manufacturer.   A spokesman for KraftMaid, who is making the cabinets, sent News 2 a statement about the issues with the production.

“Damage does happen from time to time, but an experience like this is not typical.”

One solution Lowe’s offered was to send a furniture “doctor” to fix the flaws.  Evans isn’t interested.

“I didn’t give you money to give me broken products,” she said.

Evans hopes the kitchen will be done by March 13.  That’s her daughter’s sixth birthday, and she plans to host the party in her new home.

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