Call Collett: Mobile home mess

Call Collett

 A Lowcountry man cashed in his 401K to buy a new home.  He thought it was a dream come true to own a home, but the experience has turned into a nightmare.

Danny Holbrook’s home sits on a lot off Ashley Phosphate Road in North Charleston. The open floor plan sold him on the Clayton mobile home he bought from Oakwood Homes in Moncks Corner.

“Just the way the home was designed is beautiful,” he explained.  

He dropped $80,000 and moved into the home in April.

“I expected to buy a brand new house, put my furniture in it and start living and relax,” he explained his expectations.

That’s not what happened. Shortly after moving in, he noticed problems. 

“Windows are beginning to pop out at the bottom and bowing. There are crooked walls. It’s throughout the home,” he  said describing some of the issues.

Danny and his roommate Keith gave News 2 a tour in August. The kitchen tiles are defaced. The sink isn’t fastened into place.  The kitchen island is coming apart.   

Keith Paradise says the home is nothing like the online brochure.  Even the lighting fixtures are different than the advertisement.

“This is a poor man’s version of what we thought we were getting,” Keith said. 

Holbrook wants Clayton Homes to replace his unit.  The company refused, but a spokesman says a construction crew would fix the problems. Shortly after News 2 started investigating the issues, work began. Windows were replaced. Some of the walls were repainted. Lighting fixtures that were lopsided were repositioned.  The island was fixed.

In a statement from Clayton Homes a spokesman wrote:

“Customer satisfaction is our number one priority at Clayton Homes. We are working closely with Mr. Holbrook to resolve any challenges and ensure that the home performs at the high standard our team expects at Clayton. Our goal is to ensure his long-term satisfaction with his home.” 

Unfortunately, on a return visit to the home, News 2 uncovered more problems.  Plumbing wasn’t working. Crown molding wasn’t lining up in several places around the home.  The washing machine hook-up wasn’t secure.  Some of the walls were still bowing.

Keith isn’t hopeful the home will ever be quite right.

“I wouldn’t recommend Oakwood of Moncks Corner to anyone. If it’s a Norris home sold by Clayton, this is very cheaply done. We didn’t get our money’s worth,” Keith said.

The homeowner believes the unit wasn’t new.  The company spokesman says the unit is new, but wouldn’t provide any documentation.

The spokesman at Clayton Homes said the company will continue to work on the problems to fix what can be done.  There is no plan to replace the home or discount the total cost, despite the extensive repairs needed.

“Any challenges with the home are not standard, and we’ll continue working with the customer on any issues identified,” the spokesman wrote via email. 

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