BERKELEY COUNTY, S.C. (WCBD) – A family living in one Berkeley County community said they have not been receiving their mail on a regular basis, even after contacting postal officials. That’s when they reached out to News 2’s Raymond Owens.

“We moved here about a year and a half ago and over the past year or so we have had problems with sporadic mail delivery,” said Cane Bay resident Tim Jacintho. “It doesn’t show up when it’s supposed to; it now has gotten to where we’re getting mail maybe two or three days a week.”

He said a lot of people depend on the mail for prescription medications, Social Security checks, and other items. He said everyone is frustrated with the situation.

Jacintho said he and other Cane Bay residents have reached out to the Summerville Post Office with their concerns.

“She’s been telling me what’s going on- they’ve had a lot of turnover with contractors, and they’re shorthanded. She said that the growth in the Cane Bay/Nexton area, which they serve, has put too much stress on the post office. They don’t have the staff or the facility to handle it.”

He contacted Congressman Nancy Mace’s office, and his state representative and state senator. He has not heard back from them. He said Berkeley County Supervisor Johnny Cribb returned his message.

“He, like, within a few hours, and said no thanks for reporting it. He said he can’t really do anything. It’s at the federal level.

Finally, he reached out to News 2 for help.

“I reached out to you because certainly I’m frustrated with the situation here and I know that my fellow neighbors and residents are also very frustrated,” he said.

News 2’s Raymond Owens called Congresswoman Mace’s office. Their office called Jacintho back and told him they would look into the problem.

We also called the postal service – their spokeswoman said she is researching the issue to learn more and will get back to us. They later provided the following response:

“The Postal Service appreciates its customers and always strives to provide the best possible service. We apologize for any inconvenience that may have been experienced by customers living in the Cane Bay and Nexton communities. Local management is currently working with all stakeholders to ensure any delivery concerns are resolved. We can confirm the Summerville Post Office, like many businesses, is experiencing staffing challenges; however, through successful hiring efforts we have increased our workforce significantly. The Postal Service will continue flexing our available resources to match the workload, in addition to hosting more hiring events until all positions are filled. Interested applicants should log on to frequently to check for new postings. We appreciate the patience of our customers and the efforts of employees as conditions change on a day-to-day basis. We urge any customers with concerns or questions about their mail delivery service to contact their local Post Office, so that we can look into and resolve their concerns promptly. Customers may also visit our website at”

News 2 will continue following this story and bring you updates as we learn more.