Outage impacting 9-1-1 calls across the Lowcountry on Thursday

Charleston County News

UPDATE: Temporary emergency numbers by county include:

BERKELEY: 843-761-9000

CHARLESTON: 854-216-0239

COLLETON: 843-549-1911

DORCHESTER: 843-970-2782

GOOSE CREEK: 843-572-4300

These numbers are for life-threatening emergencies only.


CHARLESTON COUNTY, S.C. (WCBD) – A major AT&T outage is impacting phone lines across the Lowcountry on Thursday, including 9-1-1 services.

Charleston County leaders say phone lines are down within all county buildings and the Consolidated Dispatch 9-1-1 Center.

Residents who live in the county and need emergency assistance can reach 9-1-1 by calling a temporary number – 854-216-0239 – you are asked to stay on the line and not hang up.

Citizens can also text 9-1-1 and use 911helpme.com for immediate assistance.

If you experience a delay when you call, they say you should stay on the line and a dispatcher will get your call.

The outage is also impacting 9-1-1 services in Dorchester County, Colleton County, The City of Goose Creek, The City of Hanahan, The Town of Summerville, and Charleston International Airport.

Emergency calls are being routed to Berkeley County, who is a back-up system.

“Dispatchers are inundated with calls and callers are asked to be patient with dispatch while this issue gets resolved,” a Berkeley County spokeswoman said.

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