CHARLESTON, S.C. (WCBD)- A COVID-19 testing site in Wando is raising red flags with some Lowcountry residents.

With the surge of the omicron variant and an increasing need for COVID-19 tests, people are searching for the quickest option for a test result.

That is where the Center for COVID Control testing site on Clements Ferry Road comes in. The company, which has more than 300 locations nationwide, offers free same-day rapid testing with results in less than 20 minutes, according to its website.

Upon arrival, consumers are asked to scan a QR code and enter their name, date of birth, insurance information, home address, driver’s license number, a picture of photo identification, and signature.

The website claims the company is CDC-approved and partnered with a licensed laboratory named Doctors Clinical Lab. It also links to a Twitter page and Instagram page. The Twitter account is listed as “suspended” and the Instagram page is filled with comments calling the company “fake” and “a scam.”

News 2 visited the Clements Ferry location on Wednesday and confronted staff who said they were affiliated with the CDC. Our investigation revealed the CDC does not have partnerships with testing locations. Testing sites are certified under the Center for Medicaid and Medicare Services.

We reached out to the Center for Medicaid and Medicare Services and according to a CMS spokesperson, Doctors Clinical Lab is certified in Illinois but they have received multiple complaints from different state agencies regarding the Center for COVID Control.

SCDHEC’s website does not show the business as an official testing location.

According to KION in Portland, consumers have been filing complaints against the company with the Better Business Bureau. The BBB of Oregon and Washington has joined an investigation with the BBB of Chicago where the company is headquartered.

BBB branches in Wisconsin, Minnesota, and North Dakota have also joined the investigation.

In a press release Thursday, the Center for COVID Control announced a temporary 1-week “pause” in operations due to “unusually high patient demand.”

News 2 has reached out to the Center for Disease Control and Prevention, the BBB of South Carolina, the SC Department of Consumer Affairs, and SCDHEC for comment.

If you have had an experience at this testing site or with the Center for Covid Control, email our team or contact The Investigators.