Reimbursement deadline approaching for Holiday Cash 5 Add-A-Play ticket holders

South Carolina News
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COLUMBIA, SC (WCBD) – We’re you among the “lucky” ticket holders who claimed a win after the South Carolina Education Lottery’s Holiday Cash Add-A-Play printed incorrectly last December?

Dozens of players, who purchased tickets on December 25, 2017, were full of glee when their cards depicted nine winning tree symbols – turns out, those winning tickets were printed in error, according to an independent analysis.

The results of the analysis revealed coding errors by SCEL’s former computer gaming vendor, and the vendor’s inadequate quality assurance testing should have discovered the errors prior to deployment of this game, but failed to do so.

That caused approximately 71,000 plays to be produced, issued and printed with nine tree symbols, which were incorrectly recognized as a $500 winning play. 

These errors by the former vendor led loyal players to mistakenly believe that they held winning tickets.

Lottery officials quickly began issuing refunds for those who purchased the problematic tickets, despite immediately blow-back from would-be winners.

The deadline for those who purchased one of the incorrectly printed tickets is fast approaching. Lottery officials say you have until Monday, January 7, 2019 to seek a refund.

Players should mail their original Holiday Cash Add-A-Play tickets (no copies or other reproductions will be accepted) depicting nine “Tree” symbols purchased on or after 5:51(17:51) P.M. on December 25, 2017 to this address for a refund:

S.C. Education Lottery

P.O. Box 11039

Columbia, SC 29211-1039

Include your name and return address.  The South Carolina Education Lottery (SCEL) will refund the purchase price for each returned ticket and reimburse the player for postage up to the amount of first class USPS postage for the ticket(s) submitted to SCEL. 

Since these reimbursements will require manual processing, players are asked to mail in all tickets to avoid wait time at the Claims Center.

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